• 12-Feb-2018 to 12-Oct-2018 (CST)
  • Other
  • Minneapolis, MN, USA
  • Hourly
  • Full Time

Medical, Dental, Group Life Insurance, Voluntary Life Insurance, Disability, 401(k) Plan, Flexible Spending Plans, Tuition Reimbursement, Paid Time Off (PTO) and Holiday Pay

Be invloved with a company that is changing the lives of people across the globe.

ARKRAY is hiring a Technical Lead to provide technology and customer support and troubleshooting for ARKRAY Diabetes Data Management System (DMS) Platforms.

Duties and Responsibilities

  • Monitor systems connectivity of the DMS platforms.
  • Provide second tier technical assistance to Customer Service for web and mobile (iOS and Android) DMS platforms.
  • Coordinate new customer setups for the DMS platforms with Marketing, Sales, Customer Service, Legal, and Information Security.
  • Assist the Information Security group with security auditing and testing documentation for the DMS platforms.
  • Assist the Software Development, Marketing, and Regulatory groups with all DMS platform validation activities.
  • Assist Software Quality Assurance Engineers with engineering documentation for the DMS platforms.

Skills and Knowledge

  • A. or B.S. in Computer Science or closely related field of study. Work experience may be substituted for degree.
  • Preferred experience with Windows 10 PC, Mac OS, Android OS 7.0 and greater, iOS 11.0 and greater, and Internet Explorer/Google Chrome/Safari web browsers.
  • Two years' computer systems experience preferable in a Microsoft network environment.
  • Basic hardware and software troubleshooting skills are essential.
  • Experience with FDA software validation processes and procedures, including validation testing.
  • Knowledge of Microsoft Office applications.
  • Customer Support experience preferred.
  • Strong verbal and interpersonal relations communication skills.

ARKRAY is an Equal Opportunity Employer: minorities, women, veterans, and individuals with disabilities.

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